Terms and Conditions 

TRIU ONE, s.r.o. 

Registered office:

TRIU ONE, s.r.o. 
Příčná 1892/4
110 00 Prague 1 New Town
Czech Republic

Company ID No.: 198 74 979

TRIU ONE, s.r.o., registered in the Commercial Register maintained by the Municipal Court in Prague under file No. C 393091,

for the sale of goods through online stores operated at the following websites:
https://www.triuone.cz/ ; https://www.triuone.com/ ; https://www.inzertninoviny.in/ ; https://www.ecocamp.cz/ ; www.zprostredkuj.to/ .

I.
Introductory Provisions

1.1
These Terms and Conditions (the "Terms and Conditions") of TRIU ONE, s.r.o., with its registered office at Příčná 1892/4, 110 00 Prague 1 New Town, Czech Republic, Company ID No. 198 74 979, registered in the Commercial Register maintained by the Municipal Court in Prague under file No. C 393091 (the "Seller"), govern, in accordance with Section 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement (the "Purchase Agreement") concluded between the Seller and another natural person (the "Buyer") through the Seller's online store.

The online store is operated by the Seller on websites located at the following internet addresses:
https://www.triuone.cz/
https://www.triuone.com/

1.2

Any provisions deviating from these Terms and Conditions may be agreed upon in the Purchase Agreement. Deviating provisions agreed in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.

1.3
These Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are prepared in the Czech language. The Purchase Agreement may also be concluded in another language.

1.4
The Seller reserves the right to amend or supplement these Terms and Conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.

II.

User Account

2.1
Based on the Buyer's registration on the website, the Buyer may access their user interface. From the user interface, the Buyer may place orders for goods (the "User Account"). If the web interface of the store allows it, the Buyer may also place orders for goods without registration directly through the store's web interface.

2.2
All information provided by the Buyer in the User Account and when placing orders is considered correct by the Seller.

2.3
Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding all information necessary to access the User Account.

2.4
The Buyer is not entitled to allow third parties to use the User Account.

2.5
The Seller may cancel the User Account, in particular if the Buyer does not use the User Account for a period longer than one year from the date of registration, or if the Buyer breaches their obligations arising from the Purchase Agreement, including these Terms and Conditions.

2.6
The Buyer acknowledges that the User Account may not be available continuously, in particular due to necessary maintenance of the Seller's hardware and software, or due to necessary maintenance of hardware and software operated by third parties.

III.

Conclusion of the Purchase Agreement

3.1
All presentations of goods displayed in the store's web interface are for informational purposes only and the Seller is not obliged to conclude a Purchase Agreement regarding such goods. The provisions of Section 1732 paragraph 2 of the Civil Code shall not apply.

3.2
The store's web interface contains information about the goods, including the prices of individual goods and the costs of returning the goods if such goods cannot be returned by standard postal delivery due to their nature. Prices of goods are stated inclusive of value added tax and all related fees. Prices of goods remain valid for the period during which they are displayed in the store's web interface. This provision does not limit the Seller's right to conclude a Purchase Agreement under individually agreed terms.

3.3
The store's web interface also contains information about costs associated with packaging and delivery of goods. Information about costs associated with packaging and delivery stated in the store's web interface applies only in cases where the goods are delivered within the territory of the Czech Republic.

3.4
To order goods, the Buyer completes the order form in the store's web interface. The order form contains in particular the following information:

3.4.1
the ordered goods, which the Buyer places into the electronic shopping cart of the store's web interface,

3.4.2
the method of payment of the purchase price of the goods, details of the requested method of delivery of the ordered goods, and

3.4.3
information on costs associated with delivery of the goods
collectively referred to as the "Order".

3.6
The Seller is always entitled, depending on the nature of the Order, including the quantity of goods, the total purchase price, or the estimated delivery costs, to request additional confirmation of the Order from the Buyer, for example in writing or by telephone.

3.7
The contractual relationship between the Seller and the Buyer is established upon delivery of the acceptance of the Order, which is sent by the Seller to the Buyer by electronic mail to the Buyer's email address.

3.8
The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Any costs incurred by the Buyer in connection with the use of means of distance communication when concluding the Purchase Agreement, including internet connection costs and telephone call costs, shall be borne by the Buyer and do not differ from the basic rate.

IV.

Price of Goods and Payment Terms

4.1
The Buyer may pay the price of the goods and any costs associated with delivery of the goods under the Purchase Agreement to the Seller using the following methods: 

• payment in cash, currently not available

• cash on delivery at the place specified by the Buyer in the Order

• cashless payment by bank transfer to the Seller's account, the account details provided by the Seller, hereinafter referred to as the Seller's account
• cashless payment through a payment system, currently not available
• cashless payment by credit card, currently not available
• payment through financing provided by a third party 

The goods shall not be handed over or dispatched using any of these payment methods until full payment has been made. 

4.2
Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.

4.3
The Seller does not require a deposit or any similar advance payment from the Buyer. This does not affect the provisions of Articles 4.1 and 4.6 of these Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4
In the case of payment in cash or payment on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within five business days from the conclusion of the Purchase Agreement.

4.5
In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the specified payment reference. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account.

4.6
The Seller is entitled, in particular if the Buyer fails to provide additional confirmation of the Order pursuant to Article 3.6, to require payment of the full purchase price before dispatch of the goods to the Buyer. The provisions of Section 2119 paragraph 1 of the Civil Code shall not apply.

4.7
Any discounts on the price of goods provided by the Seller to the Buyer may not be combined.

4.8
Where customary in business practice or where required by generally binding legal regulations, the Seller shall issue a tax document, an invoice, to the Buyer in respect of payments made under the Purchase Agreement. The Seller is a value added tax payer. The Seller shall issue the tax document after payment of the price of the goods and shall send it to the Buyer in electronic form to the Buyer's email address.

4.9
The Seller is obliged under the Act on Sales Registration to issue a receipt to the Buyer. At the same time, the Seller is obliged to record the received payment with the tax authority online, or in the event of a technical failure no later than within forty eight hours.

V.

Withdrawal from the Purchase Agreement

5.1
The Buyer acknowledges that pursuant to Section 1837 of the Civil Code, it is not possible to withdraw from a contract for the supply of goods that have been modified according to the Buyer's wishes or for the Buyer's person, from a contract for the supply of goods subject to rapid deterioration, from a contract for the supply of goods that have been irreversibly mixed with other goods after delivery, from a contract for the supply of goods in sealed packaging that has been removed from the packaging by the consumer and cannot be returned for hygienic reasons, or from a contract for the supply of audio or video recordings or computer software if the original packaging has been damaged.

5.2
Unless it concerns a case specified in Article 5.1 of these Terms and Conditions or another case where withdrawal from the Purchase Agreement is not permitted, the Buyer has the right to withdraw from the Purchase Agreement within fourteen days from the date of receipt of the goods, in accordance with Section 1829 paragraph 1 of the Civil Code. If the subject of the Purchase Agreement consists of several types of goods or delivery in several parts, the withdrawal period runs from the date of receipt of the last delivery of goods. The withdrawal from the Purchase Agreement must be sent to the Seller within the time limit specified above. The Buyer may send the withdrawal notice, among other options, to the Seller's registered office or to the Seller's email address info@triuone.com.

5.3
In the event of withdrawal from the Purchase Agreement pursuant to Article 5.2 of these Terms and Conditions, the Purchase Agreement shall be cancelled from the outset. The Buyer shall return the goods to the Seller within fourteen days from the date the withdrawal notice is delivered to the Seller. If the Buyer withdraws from the Purchase Agreement, the Buyer bears the costs associated with returning the goods to the Seller, even in cases where the goods cannot be returned by standard postal delivery due to their nature.

5.4
In the event of withdrawal from the Purchase Agreement pursuant to Article 5.2 of these Terms and Conditions, the Seller shall refund the funds received from the Buyer within fourteen days from the Buyer's withdrawal from the Purchase Agreement, using the same method of payment as used by the Buyer. The Seller is also entitled to refund the performance provided by the Buyer upon return of the goods or by another method agreed by the Buyer, provided that no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to refund the received funds before the Buyer returns the goods to the Seller or proves that the goods have been sent to the Seller.

5.5
The Seller is entitled to unilaterally offset any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.

5.6
In cases where the Buyer has the right to withdraw from the Purchase Agreement pursuant to Section 1829 paragraph 1 of the Civil Code, the Seller is also entitled to withdraw from the Purchase Agreement at any time until the Buyer takes delivery of the goods. In such a case, the Seller shall refund the purchase price to the Buyer without undue delay by transfer to the account designated by the Buyer.

5.7
If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded subject to the condition that if the Buyer withdraws from the Purchase Agreement, the gift agreement relating to such gift becomes ineffective and the Buyer is obliged to return the provided gift to the Seller together with the goods.

VI.

Transport and Delivery of Goods

6.1
If the method of transport is agreed based on a specific request of the Buyer, the Buyer bears the risk and any additional costs associated with such method of transport.

6.2
If, under the Purchase Agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order, the Buyer shall take delivery of the goods upon delivery.

6.3
If, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a manner different from that stated in the Order, the Buyer shall bear the costs associated with repeated delivery of the goods or the costs associated with delivery of the goods by a different method.

6.4
Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in the event of any defects, to notify the carrier immediately. If damage to the packaging is identified that indicates unauthorized interference with the shipment, the Buyer is not obliged to accept the shipment from the carrier. This does not affect the Buyer's rights arising from liability for defects in the goods or other rights of the Buyer under generally binding legal regulations.

6.5
Additional rights and obligations of the parties relating to the transport of goods may be governed by the Seller's special delivery terms, if such terms have been issued by the Seller.

VII.

Rights Arising from Defective Performance

7.1
The rights and obligations of the contracting parties relating to rights arising from defective performance are governed by applicable generally binding legal regulations, in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code, as well as Act No. 634 of 1992 Coll., on Consumer Protection, as amended.

7.2
The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer received the goods:

7.2.1
the goods have the characteristics agreed by the parties, or if no agreement exists, the characteristics described by the Seller or the manufacturer, or those which the Buyer could reasonably expect with regard to the nature of the goods and based on advertising carried out by the Seller or the manufacturer,

7.2.2
the goods are suitable for the purpose stated by the Seller for their use or for the purpose for which goods of this kind are usually used,

7.2.3
the goods correspond in quality or design to the agreed sample or model, if quality or design was determined by reference to an agreed sample or model,

7.2.4
the goods are delivered in the appropriate quantity, measure, or weight, and

7.2.5
the goods comply with the requirements of legal regulations.

7.3
If a defect becomes apparent within six months from receipt of the goods, it is presumed that the goods were defective already at the time of receipt.

7.4
The Seller's obligations arising from defective performance exist at least to the extent of the obligations of the manufacturer arising from defective performance. The Buyer is otherwise entitled to assert rights arising from a defect that occurs in consumer goods within twenty four months from receipt. If a period during which the goods may be used is stated on the sold goods, on their packaging, in the instructions supplied with the goods, or in advertising in accordance with other legal regulations, the provisions on quality warranty shall apply. By providing a quality warranty, the Seller undertakes that the goods will be suitable for their usual purpose or will retain their usual properties for a certain period of time.

7.5
The provisions set out in Article 7.4 of these Terms and Conditions do not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, to used goods with a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the Buyer, or where this results from the nature of the goods. The Buyer has no rights arising from defective performance if the Buyer knew about the defect before receipt of the goods or if the Buyer caused the defect.

7.6
Rights arising from liability for defects in the goods shall be exercised with the Seller. If, however, a different person designated for repair is stated in the confirmation issued by the Seller regarding the scope of rights arising from liability for defects, within the meaning of Section 2166 of the Civil Code, and such person is located at the Seller's place or closer to the Buyer, the Buyer shall exercise the right to repair with the person designated to perform the repair. Except in cases where another person is designated for repair under the preceding sentence, the Seller is obliged to accept complaints at any establishment where acceptance of complaints is possible with regard to the assortment of goods sold or services provided, including at the registered office or place of business of the Seller. The Seller is obliged to issue the Buyer with written confirmation of the date on which the right was exercised, the content of the complaint, and the method of complaint resolution requested by the Buyer, as well as confirmation of the date and method of complaint resolution, including confirmation of repair and the duration of the repair, or written justification for rejection of the complaint. This obligation also applies to other persons designated by the Seller to perform repairs.

7.7
The Buyer may exercise rights arising from liability for defects in the goods in particular at the address:
TRIU ONE, s.r.o., Příčná 1892/4, 110 00 Prague 1 New Town, Czech Republic,
or by email at info@triuone.com.

7.8
The Buyer shall inform the Seller of the right chosen upon notification of the defect or without undue delay thereafter. The chosen option may not be changed without the Seller's consent, except where the Buyer requested repair of a defect that subsequently proves to be irreparable.

7.9
If the goods do not have the characteristics specified in Article 7.2 of these Terms and Conditions, the Buyer may request delivery of new goods free from defects, unless this is unreasonable with regard to the nature of the defect. If the defect concerns only a part of the goods, the Buyer may request replacement of the relevant part only. If this is not possible, the Buyer may withdraw from the Purchase Agreement. If this would be disproportionate with regard to the nature of the defect, in particular if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect. The Buyer also has the right to delivery of new goods or replacement of a part in the case of a removable defect if the Buyer cannot properly use the goods due to repeated occurrence of the defect after repair or due to a greater number of defects. In such a case, the Buyer also has the right to withdraw from the Purchase Agreement. If the Buyer does not withdraw from the Purchase Agreement and does not exercise the right to delivery of new goods, replacement of a part, or repair of the goods, the Buyer may request a reasonable discount. The Buyer is also entitled to a reasonable discount if the Seller cannot deliver new goods free from defects, replace a part, or repair the goods, or if the Seller fails to remedy the defect within a reasonable time, or if remedying the defect would cause significant inconvenience to the Buyer.

7.10
A person who has a right under Section 1923 of the Civil Code also has the right to reimbursement of costs reasonably incurred in exercising such right. However, if the right to reimbursement of damage is not exercised within one month after expiry of the period within which the defect must be notified, the court shall not grant the right if the Seller objects that the right was not exercised in time.

7.11
Additional rights and obligations of the parties related to the Seller's liability for defects may be governed by the Seller's complaints procedure, if issued by the Seller.

VIII.

Additional Rights and Obligations of the Parties

8.1
The Buyer acquires ownership of the goods upon full payment of the purchase price of the goods.

8.2
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826 paragraph 1 letter e of the Civil Code.

8.3
Handling of consumer complaints is ensured by the Seller via electronic communication. Information about the handling of the Buyer's complaint shall be sent by the Seller to the Buyer's email address.

8.4
The competent authority for out of court resolution of consumer disputes arising from the Purchase Agreement is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No. 000 20 869. The platform for online dispute resolution available at https://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and the Buyer arising from the Purchase Agreement.

8.5
The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website https://www.evropskyspotrebitel.cz, acts as the contact point pursuant to Regulation of the European Parliament and Council EU No. 524 of 2013 of 21 May 2013 on online consumer dispute resolution and amending Regulation EC No. 2006 of 2004 and Directive 2009 of 22 EC.

8.6
The Seller is authorized to sell goods on the basis of a trade license. Trade supervision within the scope of its competence is carried out by the relevant Trade Licensing Office. Supervision over personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other matters, compliance with Act No. 634 of 1992 Coll., on Consumer Protection, as amended.

8.7
The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 paragraph 2 of the Civil Code.

IX.

Data Protection 

9.1
Prodávající splní svou informační povinnost vůči kupujícímu ve smyslu článku 13 Nařízení Evropského parlamentu a Rady 2016/679 o ochraně fyzických osob v souvislosti se zpracováním osobních údajů a o volném pohybu těchto údajů a o zrušení směrnice 95/46/ES, obecného nařízení o ochraně osobních údajů, dále jen GDPR, týkající se zpracování osobních údajů kupujícího pro účely plnění kupní smlouvy, pro účely jednání o kupní smlouvě a pro účely plnění veřejnoprávních povinností prodávajícího, formou samostatného dokumentu.

X.

Personal Data Protection and Marketing Communication

10.1
In accordance with Section 7 paragraph 2 of Act No. 480 of 2004 Coll., on Certain Information Society Services, as amended, the Buyer agrees to receive commercial communications from the Seller sent to the Buyer's email address or telephone number. The Seller fulfills its information obligation towards the Buyer within the meaning of Article 13 of the General Data Protection Regulation in relation to the processing of the Buyer's personal data for the purpose of sending commercial communications by means of a separate document.

10.2
The Buyer agrees to the storage of cookies on their device. If purchases on the website can be completed and the Seller's obligations under the Purchase Agreement fulfilled without storing cookies on the Buyer's device, the Buyer may withdraw the consent referred to in the preceding sentence at any time.

XI.

Sending of Communications and Cookies Storage

11.1
Communications may be delivered to the Buyer via the Buyer's email address.

XII.

Final Provisions

12.1
If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic. By the choice of law under the preceding sentence, the Buyer who is a consumer is not deprived of the protection afforded by provisions of the legal order from which it is not possible to derogate by agreement and which would otherwise apply in the absence of a choice of law pursuant to Article 6 paragraph 1 of Regulation of the European Parliament and Council EC No. 593 of 2008 of 17 June 2008 on the law applicable to contractual obligations, Rome I.

12.2
If any provision of these Terms and Conditions is invalid or ineffective, or becomes invalid or ineffective, such provision shall be replaced by a provision whose meaning is as close as possible to the original intent. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

12.3
The Purchase Agreement including these Terms and Conditions is archived by the Seller in electronic form and is not accessible.

12.4
The Seller's contact details, including the address for service and email address, are stated above.

Revised in Prague on 20 January 2026